Conditions of Sale which are applied to all purchases by electronic transaction on the website www.bellonistudio.net .
By sending an order for a product Belloni studio the Buyer is accepting the present General Conditions of Sales of the Seller which regulate the relationship between the Seller (Belloni s.r.l.) and the Buyer. For more questions and/or information it is necessary to contact Belloni s.r.l. in advance by sending an email to firstname.lastname@example.org or by calling our phone number +39.0362.560388. All requests for information will be processed as soon as possible.
The displayed products on the website bellonistudio.net are purchasable by electronic transaction or by e-mail and are sold by Belloni s.r.l Via Capuana 29,20825 Barlassina MB Italy (CCIAA MB-1145852)
The prices on the website (in the product sheet and in the cart) are expressed in Euro and are VAT included where is due. The prices can vary according to the product, to its arrangement, to its characteristics.
How to buy
The orders to Belloni s.r.l. can be sent by electronic procedure (direct purchase from chart), or the Buyer can contact Belloni customer service by phone or by e-mail
The contract can be considered as stipulated as Belloni s.r.l. receives the electronic order form or the e-mail with the written order, together with the requested payment.
When the order is regularly processed, Belloni s.r.l. will send an e-mail including the order confirmation to the Buyer to the registered e-mail address, the Buyer must control all information included in the order confirmation.
Modifications to the order
The Belloni s.r.l. products are entirely and exclusively made and produced custom made according to the Buyer’s requests. That is the reason why the order can be changed or modified only by a written communication or e-mail within 24 hours from the beginning of the production, that starts immediately soon after the reception of the requested payment.
Belloni s.r.l. is anyway at disposal for following modification which is eventually accepted by Belloni s.r.l. according to the real production status of the article.
Time of production and delivery terms
The time production and the delivery of the goods are specified in the order confirmation, they can be considered as approximate, even if Belloni s.r.l. will try to do his best to respect the delivery date. Belloni s.r.l. refuses any responsibility in case of suppliers’ delays or as a result of force majeure outside the Seller’s control. For this reason the delivery of the goods foreseen during summer or winter holidays may undergo significant delays, which are in any case communicated by Belloni s.r.l..The delivery time is calculated in working days, it means 5 days for week ( holidays are not calculated)
All deliveries are covered by insurance guarantee and are carried out only by reliable carriers with a long experience as for furniture transport in order to afford high standard quality service and product integrity.
The delivery is always considered at street level and the Buyer must provide all necessary solutions to make the uploading as easy as possible. In order to organize the delivery of the goods, the Buyer will be contacted by phone and/or by email some days in advance. Carriers do not deliver the goods on higher floors and are not supposed to pick up the used items of the Buyer. The Buyer can contact Belloni s.r.l. and ask for “White gloves” service (where available) that icludes transport to the floor, assembly, removal of packaging.
The Buyer shall immediately check the exact number of items when he receive the goods (they correspond with the data indicated in the delivery note), their condition and integrity. In case of possible damages in the packaging, the Buyer must immediately notify this condition to the carrier by writing on the delivery note the words “received unchecked for damaged packaging”. Delivery costs can vary according to the volume of the goods and to the delivery destination; they are indicated in the cart. Any additional charge (for instance, pedestrian areas, lagoon areas, smaller islands, or everywhere the carrier cannot reach the destination) is immediately communicated to the Buyer.
All items sold and distributed by Belloni s.r.l. are accompanied by the related fiscal invoice, whose issue date is binding as for warranty. For private Buyers (consumers) the duration of warranty is 24 months and it is applicable to lack of conformity, pursuant to D.Lgs. n. 206/2005 (Consumer code), while for Buyer with VAT number the duration of warranty is 12 months pursuant the Civil Code. Warranty is applicable to products with lack of conformity as long as they are properly used according to their intended use and with attention paid to the maintenance indications. If the purchased items shall be non-complying, the Buyer must formally notify the lack of conformity according to the Consumer Code / Civil Code (depending on the type of customer) by supplying even the related images.
Warranty on lack of conformity does not include damages, breaks or malfunctioning caused by unattended instructions for use. Warranty does not include the services of transportation, checking, assembling and dismantling furnished specialized staff which are associated to the warranty.. In all other cases the Buyer commits to send, at his/her own expenses, by express carrier the item in question properly packed. Belloni s.r.l. commits to check the causes of the indicated damage and then to inform the Buyer about it, and in an appropriate time, to replace the part or the entire item under warranty for lack of conformity. If the warranty is not applicable, Belloni s.r.l. shall offer the Buyer a paid intervention in order to restore the proper use of the product; shall the Buyer accept the above mentioned service, he must pay the full amount due. Private Buyers are anyhow subject pursuant the Consumer Code Art 130. After 24 hours upon receipt of the goods, due to actual difficulties in checking the responsibility, we cannot accept claims for scratches, dents or stains; legal guarantees for inbuilt structural defects are preserved anyway. Belloni s.r.l. must expressly authorize the return of goods. The above mentioned assistance will be applied to Buyers whose payments are up to date.
Right of withdrawal
Pursuant the Consumer Code art. 52 the Buyer (consumer) has the right to withdraw from a contract stipulated outside the business sales showrooms, with no fee and no specific reason, within 14 working days from delivery date. Pursuant the Consumer Code art. 59 the Buyer (consumer) cannot then exercise the right of withdrawal related to personalized items or expressly produced custom made articles.
The right of withdrawal cannot even be exercised, always pursuant the Consumer Code art. 59, on sealed items that cannot be replaced after opening due to hygienic reasons or related to health protection (such as for instance, mattresses, pillows, sheets etc.). Contact Belloni s.r.l.by phone or email to get more information about the products displayed on the catalogue that are subjected to the right of withdrawal. The Buyer (consumer) shall notify his decision of withdrawing from the contract by sending, within the above mentioned deadline, a written communication (registered letter, fax or email) to Belloni s.r.l..
The Buyer (consumer) is obliged to return the goods under his responsibility and at his own expenses to Belloni s.r.l. offices without any further delay and within 14 days upon withdrawing the contract, he is responsible even for the integrity of the goods in the original package. Therefore, pursuant the Consumer Code art. 57, all expenses related to the return of the goods will be at the Buyer’s charge (consumer). Shall the withdrawal from the contract be exercised according to the listed arrangements, Belloni s.r.l. refunds the amount paid by the Buyer except for the costs supported by Belloni s.r.l. to deliver the goods to the Buyer (consumer). The refund will occur by bank transfer within 14 days upon receipt of the Buyer’s (consumer) bank details by Belloni s.r.l. or in any way the Buyer shall indicate to get the amount back, this will happen, anyway, after the receipt of the goods in our warehouse and after checking the integrity status of the item.
The Customer Service by Belloni s.r.l. shall verify for every single case the causes of possible mistakes, defects or problems of supply and shall evaluate the amount due while keeping anyway the right to apply additional costs to the Buyer according to the certified responsibility. In case of total or partial replacement of the product due to defects or damages occurred during the transportation, Belloni s.r.l. commits to do what he can for an immediate delivery of the goods at the same delivery terms stipulated on the original contract. Replacement time might be equal to the production one, anyway. In case of total or partial replacement of an article, Belloni s.r.l. will inform the Buyer about the parts to be replaced and returned to Belloni s.r.l.: in case of replacement it is up to the Buyer to pack the involved components in a proper way in order to avoid damages during the transportation. If the Buyer is not required to return the goods, he must arrange by himself the disposal of the product and/or its parts.
The contracts between Belloni s.r.l. and the Buyer which are placed on our website bellonistudio.net or by email shall be understood as stipulated in Italy and governed by the Italian law, as well as by the present General Conditions of Sales. Before using the goods the Buyer is required to refer to use and maintenance instructions of the product supplied by Belloni s.r.l. and to file them properly.
Any dispute arising between the parties concerning validity, interpretation or performance of the contract shall be of exclusive competence of the referred to the Court of Monza, where the registered office of Belloni s.r.l. is located. It is without prejudice the competent jurisdiction of the judge in office for residence or selected domicile of the Buyer (consumer), if it is located in the territory of the State (Italy).